Support Policy Page
Customer Support Policy
At Pulkart, we are committed to providing exceptional customer support to ensure a smooth and satisfying shopping experience.
Support Channels
You can reach our support team through the following channels:
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Email: pulkart20692025@gmail.com
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Chat Support: 08653563069
Availability
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Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM (IST).
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Queries received outside business hours will be responded to on the next working day.
Response Time
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Email Support: Within 24 hours
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Phone Calls: Immediate during business hours
Support Coverage
Our support team can help you with:
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Order tracking & delivery updates
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Return, refund & exchange requests
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Payment & billing issues
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Product information & sizing guidance
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Technical issues with our website/app
Escalation
If your concern is not resolved within the standard time frame, you can request an escalation by emailing pulkart20692025@gmail.com, and a senior support manager will review your case within 48 hours.
Customer Commitment
We strive to provide clear, polite, and helpful assistance at all times. Your satisfaction is our top priority, and we value your feedback to improve our service.
Pulkart Description -
